SHIPPING/ RETURN POLICY

Thank You for ordering with Silk Luxury Extensions
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.1. How long is processing, shipping, and handling?

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 72hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 5 days from placing your orders please contact customer service @shopsilkluxuryextentions.com

3. Shipping time?

Hair is currently not on hand therefore please allow 5-7 days after processing for hair to get to you if you’re not in the NJ/NYC area.


4. Can I make changes to my order?

To insure a quick delivery all orders are processed as soon as possible, So orders cannot to be altered or changed once your payment is complete.